Frequently Asked Questions

Why Choose G Jones Artificial Grass?

Unlike most of our competitors, we DO NOT subcontract any of our work out and work closely with the customer to help design the perfect garden for you. All work is carried out by our highly trained team of designers and fitters with over 30 years of experience. ALL our grasses are made in Europe and comply to EU regulations.

Artificial Grass Warranty

Our artificial grass is available in various colours and pile heights, it is UV stable and will not fade in outdoor conditions up to 10-15 years depending on the grass. The fibres are non-abrasive, will not rot or stain and the grasses are both child and pet friendly.

How long does artificial grass last for?

Our Fake grasses will last 15+ years depending on which of our synthetic grasses are installed and the volume of traffic in the area.

How to maintain artificial grass?

Artificial grass isn’t completely maintenance free. It is recommended that you remove all debris and leaves from your fake grass either by using a leaf blower (recommended) or stiff brush making sure you blow or brush against the pile. Synthetic lawns are susceptible to air born weeds, spraying the lawn with weedkiller twice a year is important.

Is Artificial Grass Fireproof?

Synthetic grass should be kept away from ALL hot objects, our artificial grasses are made of a high-quality synthetic material that will just melt when coming into contact with hot objects such as BBQ’s, Fireworks, or hot exhausts form garden equipment. To help prevent melting we add a sand infill to all our jobs.

Can Artificial Grass be Repaired?

Yes, any damage to artificial grass can be repaired. Upon completion we leave large offcuts of grass with the client. If damages occur to your lawn we simply cut out the damage section and replace with the offcuts of artificial turf.

Is Artificial Grass Affected by Cold Weather?

No all our grasses are made from the highest quality material making it durable in the coldest of the uk weather. If your fake grass experiences snow or ice then it may become uncomfortable to walk on as the blades are stuck together don’t worry just let it naturally thaw out.

Does artificial grass drain like real grass?

All our synthetic grasses contain drainage holes allowing the water to flow through without any problem. The base material in the preparation is able to absorb far more water then compacted earth making it better solution for water logged lawns.

Can artificial grass be laid on concrete?

All our fake grasses are designed to be used for just about any flat surface such as decking, flags, concrete, block paving, however it is recommended that you use our underlay to prevent the surface feeling hard, especially in areas where children are going to play.

Does Artificial Grass Require Sand in Them?

Yes, we recommend our fake grasses require a sand infill, this helps to keep the grass more fire resistant, helps weigh down the synthetic lawn, prevents wrinkles or folds, and helps keep the pile vertical.

Is artificial grass suitable for small children?

Fake grass is the perfect, modern, safe play solution for all ages. Artificial grass is soft yet durable and is usable all the year rounding make it a perfect solution for most spaces and can transform a drab and muddy lawn area, playground or tarmac area into a bright, stimulating outdoor play area.

Is Artificial Grass Suitable for Pets?

Yes, the soft, hardwearing surface enables your pet to run and play outside whatever the weather. No more muddy paws, burnt yellow patches or large digging holes.

Please Note;

1.1 Product qualities. If the services include the supply of artificial grass, you should take note of the following qualities of artificial grasses which will form part of the description of the goods and / or services:

(a) Creases. The structure, storage and / or transit of the artificial grass may cause natural creases in the product. Creases will ordinarily flatten within 3 months of the supply and / or installation of the artificial grass. We will use all reasonable efforts in order to reduce visible creases such as unrolling and exposing the artificial grass to warm sunlight before installation, gently pulling the edge of the artificial grass to encourage the creases to smooth or exposing the latex backing of the artificial grass to sunlight and gently stretching by hand. Creases should not be considered as a defect of the product or services unless the appearance of such creases are severe.

(b) Lines. A visible straight line may appear in the artificial grass which may have been caused by the devices used during the manufacturing and / or alignment process or during the cutting process. We will use all reasonable efforts in order to remove lines such as exposing the artificial grass to warm sunlight and gently manipulating the fibres by hand or with a power brush to remove the line. Lines should not be considered as a defect of the product or services unless the appearance of such lines are severe.

(c) Joints / seams. We will use all reasonable efforts to make all joints or seams in the artificial grass as invisible as possible when installing the product. However, you should note that on occasion, joints or seams may be visible due to the nature / molecular structure of the product and this cannot always be avoided in the installation process. Joints / seams should not be considered as a defect of the product or services unless the appearance of such joints / seams are severe.

(d) Slight colour differential. Although we have made every effort to ensure that the artificial grass supplied will be consistent in colour, it is possible that artificial grass from separate batches will have a slight colour differential due to the manufacturing process. A slight colour differential in the batches of artificial grass supplied and / or installed should not be considered a product or services defect unless such colour differential is severe.

(e) Reflective surfaces. Our artificial grass is manufactured using polyethylene and polypropylene and therefore reflective or magnifying surfaces such as glass, clear plastic or otherwise could cause scorching of the grass. It is your responsibility to prevent any such damage occurring to the artificial grass and we will not be liable for any scorching which occurs. We are able to provide a repair service for scorched artificial grass, for a fee, if you require.

(f) High traffic zones. Any areas of the artificial grass which are subject to high traffic may flatten over time due to pressure on the grass blades, causing these to compress. This can alter the appearance of these sections of the grass compared to those which have not been subject to compression. This is natural wear and tear and we will not be liable for any flattening which occurs due to compression over time.

(g) Pile. The grass blades may flatten if heavy objects (such as furniture) are placed on to the artificial grass. This is natural wear and tear and we will not be liable for any flattening which occurs due to compression over time. If flattening occurs, we recommend brushing against the pile to lift the grass blades.

(h) Play equipment. You must inform us during our Site Visit if any part of the installation area is to be used for children’s play equipment such as swings, slides, football nets or trampolines, so that we can strengthen the sub-base layer or offer an alternative product to account for increased impaction. We also recommend that any play equipment is rotated around the lawn to ensure that any flattening of the grass is minimised.

(i) Drainage. You must notify us of any areas of existing water pooling on the lawn or any other drainage issues at the property at the time of our site visit / quotation. We do not guarantee that the installation of artificial grass will alleviate any pooling or drainage issues at your property.

(j) Weeds. Weeds may develop around the perimeter edges of the artificial grass as there will be a small gap between the weed-block material and the edging. This is a natural occurrence and we accept no responsibility for such weed growth. Weeds and moss may also grow through the artificial grass if it is not maintained correctly by you.

How Do You Clean an Artificial Lawn Used by Pets?

Don’t panic if pets “do their business” on it, our fake grass is permeable and easy to clean. What’s more the artificial grass fibers will remain completely undamaged, the pet urine will naturally drain through the grasses drainage holes. However we recommended hosing the area down with water especially in warmer weather and using a disinfectant from time to time.

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